Taruu Itil Study Guide
Itil v3 foundation study guide v4.2.2.5. 1. Page:: 1ITIL® v3 Foundation Study GuideRelease Version 4.2.2.5About taruu. 5Additional Exam Resources.
- Learn the framework of ITIL and understand the basic concepts, summary, terminologies. ITIL® v3 Foundation Study Guide, Release Version 4.2.2.5, By Taruu.
- Start studying Taruu ITIL V3 Study Guide. Learn vocabulary, terms, and more with flashcards, games, and other study tools.
5General Exam Tips. 6What’s On the Exam. 7ITIL Core Concepts. 12 Services.
12 Service Management. 12 ITIL as a Good Practice Framework.
ITIL ® v3 Foundation Study Guide by Taruu: Taruu, an IT service management firm in Indiana, US, has created one of the best free resource on ITIL Foundation for those looking to get certified in ITIL certifications.
12 The Service Lifecycle. 12 Processes. 13 ITIL Processes by Lifecycle Phase. 14 Functions. 15 Roles.
15Organizing For Service Management. 16 ITIL® Functions. 16 Service Desk. 16 Technical Management. 16 Application Management.
16 IT Operations Management. 17 The RACI Model. 17Service Strategy.
19 Overview. 19Copyright 2009, taruu LLC:: All Rights Reserved ITIL® v3 Foundation Study Guide. Page:: 2 Business Value. 19 Concepts and Models. 19 Business Case. 19 Return on Investment (ROI)/Value on Investment (VOI).
19 Value: Utility and Warranty. 19 Service Assets. 20 The Service Portfolio. 20 The Service Belt. 21 Processes. 22 Service Strategy. 22 Service Portfolio Management.
22 Demand Management. 22 IT Financial Management. 23Service Design. 24 Overview. 24 Business Value. 24 Concepts and Models. 24 Quality Must Be Built-In.
24 The Service Catalog. 24 The Four P’s of Service Design. 25 The Five Aspects of Service Design. 25 Service Design Processes. 26 Service Catalog Management.
Itil V3 Foundation Study Guide
26 Service Level Management. 26 Availability Management. 27 Capacity Management. 27 IT Service Continuity Management. 28 IT Security Management. 29 Supplier Management. 29Copyright 2009, taruu LLC:: All Rights Reserved ITIL® v3 Foundation Study Guide.
Page:: 3Service Transition. 30 Overview. 30 Business Value. 30 Concepts and Models. 30 Service V-Model. 30 Change. 31 Request for Change.
31 Change Types. 31 Change Authority. 31 Change Advisory Board. 31 Emergency Change Advisory Board. 31 Change Model. 32 Release. 32 Release Unit.
32 Baseline. 32 Configuration Management System (CMS). 32 Configuration Item (CI). 32 Service Transition Processes. 33 Change Management. 33 Service Asset and Configuration Management. 33 Release and Deployment Management.
34 Minor Service Transition Processes. 34Service Operation. 36 Overview.
36 Business Value. 36 Concepts and Models. 36 Balance. 36 Communication. 36 Incident. 37Copyright 2009, taruu LLC:: All Rights Reserved ITIL® v3 Foundation Study Guide. Page:: 4 Problem.
37 Error. 37 Known Error.
37 Event. 37 Service Operation Processes. 37 Incident Management. 37 Problem Management. 38 Event Management. 38 Service Request Fulfillment.
39 Access Management. 39Continual Service Improvement. 40 Overview. 40 Business Value.
Free Itil Study Guide
40 Concepts and Models. 40 The Role of Measurement. 40 Objectives, CSFs, KPIs, Metrics, and Measurements. 41 The Deming Cycle.
41 The Continual Service Improvement Model. 42 Service Improvement Plan (SIP). 42 Continual Service Improvement Processes. 42 The Seven Step Improvement Process. 42 Service Level Management.
43Technology and Architecture. 43 The Role of Automation. 43 Automation Tips.
44 Information Systems Discussed Within ITIL®. 44Copyright 2009, taruu LLC:: All Rights Reserved ITIL® v3 Foundation Study Guide. Page:: 5About taruutaruu is a specialized Service Management firm which focuses on simple and practical applications ofotherwise complex bodies of guidance such as ITIL®. Taruu offers a full range of certification and non-certification-based ITSM training, courseware, and ITSM consulting and implementation services. Pleasevisit us on the web at study guide summarizes the most essential information necessary to successfully challenge the ITIL®v3 Foundation examination.
It can be used as a stand-alone study aid. However, it is primarily intendedto reinforce concepts that have already been introduced in an ITIL® v3 Foundation training class.In this document, words you encounter in bold-face type represent terms of special significance in ITIL®.For purpose of the ITIL® Foundation exam, you should ensure that such terms are familiar to you in theirprecise definitions. For assistance with these and other terms, please refer to the ITIL® Glossaryincluded with your course materials or refer to the taruu online ITIL Glossary of Terms.Additional Exam ResourcesIn addition to this guide and the taruu online ITIL v3 Glossary of Terms, you should also avail yourself oftaruu’s online ITIL v3 Foundation Exam Practice Questions.Copyright 2009, taruu LLC:: All Rights Reserved ITIL® v3 Foundation Study Guide. Page:: 6General Exam Tips The exam consists of 40 multiple choice questions. You have 60 minutes to complete the exam. Most test-takers have plenty of time. There are no trick questions, but questions are often precisely worded.
Read each question multiple times. Be cautious of answers which use the terms “ALWAYS” or “NEVER”.
Many questions contain at least one distracter. Use a process of elimination to remove obviously wrong answers from your consideration first, and then focus on the remaining answers.
If a question uses boldface type, italics, or uppercase type to highlight a specific word, pay close attention! If a question is about a process, make sure the answer you select is about a process rather than a function, service, etc. And vice versa.
Make sure to answer questions based upon your ITIL® knowledge, not on your experience in the real world. Your real world experience may or may not have anything to do with ITIL®. Choose the best answer! Often questions contain several answers which, in some way, could be correct. Don’t work too hard to come up with a correct scenario for a specific answer.